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Timor: 9 years of Internet, still one ISP and a huge digital gap

Nine years after the arrival of the Internet in East Timor, the big difficulties faced by the country are not only related to physical access to technology, but also concern the necessary capability and access to resources that improve “digital citizen” participation. The country is limited in access to information and communication technologies (ICT) and also lacks the acquisition of competencies related to that field.

East Timor has lived through long periods of occupation and has  had to fight tragically for independence. The post referendum violence devastated social and communication infrastructures. When the country became the first new nation of the 21st century, it had almost no technological environment.

In summary,

the first computer only arrived in the early 1990s.

In 1997, before Timor's independence, .tp was registered as a top level domain by Connect-Ireland, in a gesture of support for exiled East Timorese leaders, Bishop Carlos Ximenes Belo and José Ramos-Horta, who had won the Nobel Peace Prize in 1996. Martin Maguire, project director at Connect, made the following statement in 1999 after the company suffered an attack, presumably by Indonesian hackers:

We noticed that the East Timor domain was available and assumed that the Indonesians would not wish to register it for political reasons. We made a suggestion to the East Timor Campaign and they were interested, so we set up the first virtual country on the Web as a platform for the East Timorese.

In a venture with Australian’s Telstra, reportedly

the first Internet connection was established on the 2nd February 2000 by UNDP.

This was nine years ago today. As the poorest country in Asia, with over 40% of its population illiterate and unemployed, and facing frequent political instability, the telecommunications’ sector still appears, however, to be a vital factor for rebuilding East Timor.

In 2003, East Timor’s Government established Timor Telecom (TT) as the provider for all communications services, in a venture with Portugal Telecom (which owns 50.1% of TT). Besides serving the whole population, through a monopoly that will last until 2017 at least, TT is also responsible for rebuilding data and voice infrastructures, as well as providing Internet connections.

Until 2004, the number of governmental computers was estimated at 1,000, though only 70 of them were connected to the Internet.

Internet usage is rare, slow and expensive, which means services such as e-commerce, and even blogs, simply do not to exist. In a country where people live on less than $2(US) a day, prices charged for 15 minutes of Internet surfing are as high as $0.50 (US). Even the National University of East Timor itself faces serious restrictions, as its 256 Kbps connection costs $3,000 (US) a month to serve around 40 computers. According to a user:

A ligação é muito lenta pelo que fica muito caro qualquer consulta na internet. [pt]

The connection is so slow that it is expensive to do any search on the Internet.

Luis Ramos, a former Portuguese IT teacher at the National University, stated back in 2007 [pt]:

Alguém me disse que o governo de Timor Leste tem no total 13Mbps de largura de banda para acesso ao backbone internacional, isto é, a ligação de todo o país à internet é de 13Mbps. Ora, destes 13Mbps: 6Mbps são reservados ao governo e os outros 7 para uso geral, isto é: toda a gente em Timor. Quanto é que se consegue ter numa casa Portuguesa? 4Mbps? Como tenho andado a ensinar aos meus alunos de redes, 13Mbps são pouco mais que 13300 kbps. Na universidade temos uma rede local com cerca de 40 computadores que partilham uma ligação de internet de 256kbps.
No bairro temos uma ligação à internet de 64kbps que é partilhada por todos os professores.
Ora vamos lá falar de Quality of Service (QoS). O QoS é um serviço que ajuda a garantir que todos os utilizadores tenham a largura de banda que subscreveram. Em Timor não deve haver isso. Lembram-se dos modems que se usavam em Portugal há uns anos? Esses modems tinham velocidades de 33kbps e depois de 56kbps, aqui temos um de 64kbps. Como não há QoS (suponho), esta ligação aqui em Timor é mais lenta que esses modems em Portugal. 13Mbps dá para 200 ligações de 64, e 5 eu já as conheço.

  • gmail.com ao meio-dia: 30 segundos para poder por a password.
  • google.com? 10 segundos para carregar!
Someone told me that East Timor’s Government has, in total, 13 Mbps broadband for international backbone access, which means that the whole country’s connection is 13 Mbps. Well, of those 13 Mbps: 6 Mbps are reserved for the Government, and the other 7 Mbps are for general use, which means: for everyone in Timor. How much can you find in a house in Portugal? 4 Mbps? As I’ve been teaching my Network Course students, 13 Mbps is not much more than 13,300 Kbps. At University, we have a local network with around 40 computers that share a connection speed of 256 Kbps. At home, we have a 64 Kbps Internet connection which is shared by all the teachers living there. So let’s talk about Quality of Service (QoS). QoS is a service that helps to assure that all users get the broadband they have subscribed to. I guess you cannot find it in Timor. Do you remember the modems in use some years ago? Those modems had 33 Kbps and later 56 Kbps speed, here we have a 64 Kbps one. As there is no QoS (I suppose), this connection in Timor is slower than those modems in Portugal. 13 Mbps is enough for 200 connections of 64, and I already know 5 of them.

  • Gmail.com at noon: 30 seconds to insert my password.
  • Google.com: 10 seconds to load!

On the one hand a big effort is necessary in order to rebuild the communications infrastructure, on the other hand, the income of Timor Telecom is known to be high, as Hilario Nolasco [tet], a Timorese Timor Telecom worker complains:

Hau mak kiik liu compara ho trabalhador tomak TT nian iha tinan 2007 no 2008, colega balun bolu hau putu, balun dehan hau labarik maibe ida nee la iha diferencia iha servicu laran, hau gosta servico iha TT tamba iha ambiente nebe diak excepto valorizacao ba hau nia servico quando compara ho rendimento empresa nian ………..iha exploracao nebe bot la halimar!.

I have been the youngest person working at TT in 2007 and 2008. Some colleagues call me “kid”, some say I’m a child, but this doesn’t make a difference concerning my job. I like working for TT because there is a good environment, although my work is not valued compared with the company’s income… There is a lot of exploitation, seriously!

The same blogger, on a Facebook comment on Tempo Semanal Vox Pop Videos [tet] where a woman answers the question “Timor Telecom, Good or Bad?”, stresses the need to balance points of view on Telecommunication's infrastructures when talking about rebuilding the country:

Ne'e Maluk Timor oan sira temke akompanha mos prosesu dezemvolvimento iha mos rai seluk para ita Timor Ne'e Lebele Ketingalan Imformasi…Labele Hare deit Parte ida maibe temke hare mos parte seluk….Obrigado…

We must all go through a development process, as other nations do, so that Timor doesn't suffer from an information divide. We cannot look only at one part of the question, but at the other ones also.

Nevertheless, some mocking propaganda against TT's monopoly is on the way, such as the “Timor Telecom you're a joke” video posted on YouTube by user kmfw72, whose screen shots illustrate this piece.

Jeremy Wagstaff expresses his regret at the digital divide that developed in East Timor during the 2006′s crisis. At that time, only one Timorese website had information about the uprising, the Suara Timor Lorosae (website that has been inactive until recently), formerly the prime news source in the country. There were also significant Timorese points of view stated during a special UN inquiry on the crisis. This report has been posted on a Yahoo group on East Timor studies.

I can find no East Timor site working out of East Timor that has any information about this uprising, the most important development in the country’s recent history. OK, so not many Timorese have access to the Internet but this is a vital link with the outside world, a chance for Timorese to convey what is going on to governments, exiled Timorese, interested readers and others. Now, in the midst of terrible violence and the humiliation of seeking outside military intervention, there is again no domestic media getting the story to the world’s most important medium.

Even though the number of Internet users in 2006 was estimated at just 1,200, the number of websites supported by Timorese citizens, in the Tetum language, has increased. Some examples to be highlighted are the Tetum version of Wikipedia, and some news websites such as Tempo Semanal and Kla'ak Semanal. After nine years since the first connection, as of the 2nd February 2009, there is only dial up analogue internet connection available and 285 Internet hosts.

In the next article of this series, you will meet Jen Hughes, founder of Suai Media Space – a social media project connecting the people of Suai with the world community, whose dream is: “For the voices of the youth of Suai to be heard all over the world”. The Australian documentary-maker will describe her experience in trying to bring technology to Suai, in the south of East Timor.

  • http://raiketak.wordpress.com Raiketak

    Also to remind that José Belo, Tempo Semanal publisher and widely respected journalist, is being criminally charged for printing investigations of corruption in Timor.

    http://www.watoday.com.au/world/freedom-of-speech-fighter-20090131-7ufu.html

    It’s not only the medium that presents a challenge, it’s the message too!

    Raiketak

  • Pingback: Breve história da internet em Timor Leste « lusosfera

  • Simon

    Good article but much more expose of TT is required. The telecom monopoly law in fact only gives TT a monopoloy on ‘voice’ traffic, not data. An absurd distinction in this day and age but one which they managed to exploit as a de facto monopoly on ALL traffic.

    You are also missing an interview with the one legal competing ISP to TT (who must buy bandwidth from TT) but still manages to resell it a fraction of the cost of getting it direct from TT. Nor do you make reference to their case with the national ombudsman – interesting stuff.

    Nor do you refer to the myriad of satellite dishes around the country as people vote with their feet against the arrogance of TT and discreetly buy their own VSAT links.

    It is hard to avoid the conclusion that senior TT management are only in the country to make as much money as they can. And that is utterly obscene.

    As for the Jose Belo case, much as I am no fan of political use of out-dated defamation laws, this case centres around the revelation of sms messages between a government Minister and potential vendors in a contract. How these messages came to be in the hands of a journalist is very curious. Unless Mr Belo is willing to reveal his sources, staff within TT monitoring voice or data traffic for political purposes cannot be ruled out. A very worrying scenario with ramifications for immediate political stability much more immediate than any digital divide.

  • http://saritamoreira.blogspot.com Sara Moreira

    Hi Simon!
    I should thank you for all your comments, and I think you are absolutely right: there’s so much more to expose!
    But we wouldn’t want to overwhelm the readers who didn’t know about this before :)
    And let’s hope for more citizen journalists to write about the digital gap in TL so that GVO can keep rising their voices.
    All the best!

  • Soekarno

    So Sad to hear that…..:(
    btw,what’s tp. domain means? timor-portuguese??(very-very sad)..

    • Ken Westmoreland

      Soekarno, the domain name is now ‘.tl’ The reason why ‘.tp’ was used was because it wasn’t possible to change it. However, even Timor Telecom still uses a ‘.tp’ address http://www.timotelecom.tphttp://www.timotelecom.tl has stopped working.

  • Pingback: Global Voices Online » East Timor: Suai Media Space Challenges the Digital Divide

  • Pingback: Global Voices dalam bahasa Indonesia » Timor Leste: Suai Media Space Tantang Pemisahan Digital

  • http://www.laohamutuk.org Charles Scheiner

    Friends –
    This is an interesting topic, but don’t forget the global nature of the internet. For several years now, the Timor-Leste local NGO La’o Hamutuk (Walking Together) has had information from and about Timor-Leste on its website http://www.laohamutuk.org. Although the website is hosted abroad to get around the cost and bandwidth limitations discussed above, everything on it is written and posted from Dili.
    Other local NGOs have websites, including HAK and JSMP, although these two are confronting technical problems which prevent them from being updated as often as they wish. Hopefully this will be resolved soon.
    Also, two weekly Timor-Leste newspapers, Tempo Semanal (Jose Belo’s paper) and Kla’ak, are available on the web.
    Finally, for much longer than ten years, people in Timor-Leste have used email (via Indonesian Telkom dial-up), sometimes using encryption to bypass Indonesian military intelligence. Many of their materials were globally circulated on email lists and websites, and the Minihub ISP was established in the mid-90s (based in Australia) to provide clandestine email service and web hosting for people engaged in the independence struggle.
    As we observe the anniversary of UNDP’s “first internet connection” in 2000, let’s not forget that Timorese campaigners and their supporters, inside and outside the occupied territory, were using the internet long before that, including USENET groups, Gophers and other technology that pre-dated the Internet as we know it today.
    See David T. Hill’s 2002 article “East Timor and the Internet: Global Political Leverage in/on Indonesia,” Indonesia (Cornell University), No. 73, April. 2002 for more examples and specifics.

  • Helen Hill

    I think there was internet in TImor more than 9 years ago, Lansell Taudevin, in his book, Too Little, Too Late, describes getting emails in the Indonesian Post Office (which although usable, were continually under the surveillance of the Indonesian Military. Also I beleive there was better telecommunications infrastructure through the Post Offices then which don’t seem to have been rebuilt, the other great loss is the lack of public phones (apart from the old destroyed ones you can still see around Dili).

    I don’t beleive its the monopoly that’s the cause of all Timor’s telecommunications woes, its the inability of ARCOM (the Telecommunication s Regulator) to regulate, its ARCOM which sets the prices, not TT, and ARCOM which lets TT rip off the government by not charging for phone numbers (which are a national resources and which are being wated). THe fact that very few people understand telecommunications policy and none actually study it in any of Timor’s universities is a big problem.

  • http://saritamoreira.blogspot.com Sara Moreira

    Hi Charles and Helen!

    Thanks for your comments.
    Although “the first internet connection” was reportedly “established in 2000 by UNDP” (according to Digital Review of Asia and Pacific 2005 http://www.digital-review.org/) I now believe this may be interpreted as a demagogy (should it be stated “first Internet connection, after the indonesian period”?).

    It is not easy to find “citizen journalists” talking about the pre-independence access to telecommunication services, but it will surely be both a challenge and an interesting topic for future GVO articles.

    Keep coming back, please!
    Best regards,
    Sara

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