Countries:
Russia
Topics:
Food, Governance, Travel, International Relations

Copydude writes about various ways of mistreating foreigners in Russia - and about “word of badmouth,” which certain Russian restaurant owners don't seem to know anything about: “According to customer service research, a dissatisfied customer complains to an average of eight other people about a bad experience. In the blogging era, you can probably put the figure nearer eighty.”

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