Speaking her mind about the ‘customer service' in the Arab world, Khalidah says: “We see large companies with hundreds of employees and fancy titles, their organization charts can fill a whole wall, each manager has managers and those report yet to more directors, those directors report to boards and boards to shareholders and the list goes on. They have departments for everything but they are all bubbles in the air that burst with the first customer experience.”
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Customer Service : An Arab View
If you would like to read an illustrated and very detailed rant about customer service in the Arab world, may I point you in the direction of Khalidah’s blog >>>> click here to read! I came across Khalidah’s blog via…